Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.
With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.
It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.
To learn more about us, visit stradaglobal.com
Overall objective of the Role Responsible for supporting the country and using your functional and technical expertise and country specific knowledge to support the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines
Main Responsibilities
- Support Managers with client engagement, ensuring all information is accurate and provided on time
- Support the Sales process to ensure scope of service is feasible and highlight any concerns immediately to the Senior Operations Manager
- Provide support and guidance for all implementations and go lives, whilst ensuring automation and standards are utilized
- Lead projects designed to improve customer satisfaction and business performance
- Provide daily functional support to the teams, to support the successful delivery of payrolls
- Responsible for the maintenance of the Country Solution workbook
- Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
- Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
- Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes
- Responsible for Year End to ensure deadlines are met successfully
- Proactively identify upsell opportunities
- Support Management with the resolution of client escalations, along with lessons learnt
- Upskill and develop team members through training delivery and coaching to enable them to fulfil their role
- Strada Security Standards are adhered and followed
- Ability to recognize and deal appropriately with sensitive and confidential information
- Time Recording to be completed on time and accurately
- Contribute to team meetings and raise any issues immediately to your Operations Manager
- Ensure you are up to date with all Strada announcements and communications
- Build good relationships with all lines of businesses
- Participates in projects as needed and assigned
Professional / Job Experience
- Strong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll
- Ability to identify and mitigate risks
- Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast paced environment
- Attention to detail
- Excellent written and verbal skills
- Self-motivated and a willingness to learn
- Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
Academic Degree / Education and TrainingEssential
- BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
- 5-8 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment
- Expert knowledge on payroll processes, practices and associated legislation
Desirable
- HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
- Payroll certifications, PDL, VPS
- Experience managing small-medium scale projects
BenefitsWe offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and InclusionStrada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy StatementStrada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing CountryApplicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits
DISCLAIMER:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
